Refund and Return Policy
At TheTradeAura.com, customer satisfaction is important to us. If you are not satisfied with your purchase, we are here to help.
You may request a return within 7–14 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition
The item must be in the original packaging
Proof of purchase or order confirmation is required
Certain items such as personal accessories or clearance items may not be eligible for return for hygiene or promotional reasons.
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Refunds may not be issued in the following cases:
Items returned in damaged or used condition
Returns requested after the allowed return period
Incorrect shipping information provided by the customer
Customers may be responsible for return shipping costs unless the product arrived damaged or incorrect.
For return requests, please contact our support team through the Contact Us page.